At BBQGuys, we're dedicated to ensuring that customers receive the best possible shopping experience and amazing service from real people (don't take our word for it - our customers say it best)! Feedback, positive or negative, helps us to consistently improve our service and expertise, so we encourage you to let us know how we did! Our success is driven by you and your passion for seeking the best shopping experience.
As you can see, my wife, Ginger, and I went to your store to look for a new BBQ pit. Your sales lady, Briaon “Bre”, provided us with excellent service and showed us all the lines you had to offer. She spent a lot to time with us answering questions on each model and at the end of the day, we decided on the Blaze model which is what you showed me earlier this year. She was so knowledgeable to all your products.
Then, the following Friday, your delivery team of Curtis and Joshua, delivered my new beautiful BBQ pit to our home and set it up for me. After setting it up and “lighting the pit” to showing me how to care for it, etc., they took off to the next delivery. As you can see, I really enjoyed them and their excellent service so I wanted to send you the picture I took of them next to my pit!! 😊
You have an excellent and knowledgeable staff and the passion to give great service shows in their work habits. I have now cooked on our pit a couple of times and the steaks have been delicious.
I just wanted to share with you how pleased Ginger and I are with our new BBQ pit purchase. Thanks for showing me these lines earlier this year.
They called ahead of time to arrange delivery, called day of delivery to make sure I was home, and delivered the goods undamaged. The ShoppersChoice website was easy to use, had a great price, and provided delivery of a huge BBQ without shipping charges. Excellent!
This was a shopping experience to relish! I had ordered the same item online from another merchant, and after a month, it still hadn't shipped! Then I found this store... and the difference was day and night! They had it shipped out so fast that it was delivered 2 days sooner than the other merchant was able to offer (AFTER I opened a Paypal case). Thanks again for such a wonderful, stress-free shopping experience! I will be back!
They offer a wide variety of products, like the Telescope beach chairs that I got, which were impossible to find anywhere else. Delivered them faster than I could have even hoped for. Truly a pleasure to do business with.
I recently purchased a Kamado Joe "Big Joe" from BBQGuys.com and my experience with them was absolutely too notch. The local delivery service wasn't very communicative but BBQGuys got involved and quickly had me on a conference call with the local delivery service and held them accountable to give a day/time for delivery quickly and one that accommodated my own schedule. I wouldn't hesitate to order from these folks again. You just don't see excellent customer service like this much these days!
I purchased several outdoor kitchen packages from BBQGuys.com and they are consistently the best! Their customer service is bar-none and they are thoroughly knowledgeable about all of their items. They make it easy to work through all of the options and narrow down to the best choices for each of my clients' different needs and budgets.
It was very easy to place the order on-line. A couple of days after placing the order I received a call confirming that the order had been shipped and the gentleman went through all the details about the shipment, what to expect, and what to do if something wasn't right. It was a very proactive service which I appreciated. The order arrived on time and in excellent packing conditions. Yesterday we assembled the dining set and it looks beautiful in our backyard.
I purchased a stainless steel door/fre and a three drawer/door combo for an outdoor kitchen client. The price was competitive and both items were as advertised. Delivered in a very timely manner and no damage. I will more than likely, purchase from BBQGuys for my future outdoor kitchen clients.
Customer service was prompt and courteous. My purchase arrived quickly even though they are located in the flooded area of Baton Rouge, LA. Just awesome all around.
Customer service followed up after the sale and explained the acceptance of freight. They were friendly and professional and genuinely wanted the purchase to be a positive experience. My order arrived as expected and in good condition. I will do business with BBQGuys in the future and would recommend them to others
My experience with BBQGuys was wonderful and stress free. Communication was fast and clear. Any concerns where addressed and resolved quickly. I will purchase from BBQGuys again because of the customer care .
I love BBQGuys! I have ordered multiple times and it has always been a great experience. They truly care about their customers!
Customer service was exemplary and the product far surpassed my expectations